Whether you’re a long-time customer or just discovering us, this page answers the most common FAQs about the Cumbor brand, our products, how to return or replace them, and how our two-year warranty works.
Q: Who is Cumbor?
A: Cumbor is a trusted brand dedicated to creating safer, smarter homes for modern families. Best known for our innovative safety gates, Cumbor designs practical, easy-to-install solutions that help protect children and pets while enhancing your home’s comfort and convenience. Every Cumbor product combines durable materials with thoughtful engineering, ensuring reliability, ease of use, and peace of mind for parents and pet owners alike.
Q: Where can I buy Cumbor products?
A: Cumbor products are exclusively available on Amazon. We operate through our official Amazon storefront, where you can browse a wide variety of customer-loved items with fast shipping, responsive customer service, and easy returns.
Q: How can I contact customer service?
A: If you have any questions about a product or order, feel free to email us at:
📧 support@aborderproducts.com
Returns & Refund Policy
Q: What is your return policy?
A: Most Cumbor products are eligible for returns within 30 days of delivery through Amazon’s Online Returns Center. Items must be in original condition and packaging.
Q: How do refunds work?
A: When you return an item, you’ll choose your preferred refund method in Amazon’s Online Returns Center. Once the item reaches the carrier, it can take up to two weeks to reach Amazon’s Returns Center. After that, refunds are typically processed within 3–5 business days.
Q: How long does it take to receive my refund?
| Refund Method | Refund Time (after processing) |
| Credit card | 3–5 business days |
| Amazon Gift Card balance | 2–3 hours |
| Debit card | Up to 10 business days |
| Checking account | Up to 10 business days |
| SNAP EBT card | Up to 10 business days |
| Prepaid credit card | Up to 30 days (depending on the issuer) |
| Shop with Reward Points | Up to 5 business days |
| Pay in Cash | Up to 10 business days |
Q: What is Instant Refund?
A: If available, you may select Instant Refund to receive your refund as a gift card or back to your credit card before the return is processed. You’ll still need to return the item within 30 days.
Q: What happens with gift returns?
A: If you’re returning a gift, Amazon may allow a refund without requiring the item to be returned. Refunds for gifts are usually issued as an Amazon Gift Card or to the original payment method, depending on how the gift was purchased.
Warranty Information
Q: Do Cumbor products come with a warranty?
A: Yes! All Cumbor products include a two-year warranty from the date of purchase. We stand by the quality of our products and are committed to resolving any issues that may arise during regular use.
Q: What does the two-year warranty cover?
A: Our warranty covers:
- Defects in material or workmanship
- Malfunction during normal use
- Missing parts or damaged items upon arrival
It does not cover damage caused by misuse, accidents, or unauthorized modifications.
Q: How do I claim my warranty?
A: Simply email our support team at support@aborderproducts.com with your order number, a description of the issue, and any relevant photos. We’ll guide you through the next steps, including replacement or refund options.